Privacy Policy for Plataforma Livro Certo
This Privacy Policy describes how Plataforma Livro Certo collects, uses, and protects the personal information you provide when using our online platform and services. We are committed to protecting your privacy and handling your data transparently and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
We collect information to provide and improve our services to you. The types of information we collect depend on how you interact with our site.
Information you provide directly:
- Account information: When you create an account, you provide details such as your name, email address, and password.
- Profile information: You may choose to provide additional details for your profile, such as your reading preferences or biographical information.
- Transaction information: If you make purchases or sales through our platform, we collect information related to these transactions, such as shipping address, billing details, and order history.
- Communications: We collect information when you communicate with us, participate in forums, or interact with other users.
Information we collect automatically:
- Usage information: We collect information about how you use our site, including the pages you view, the features you access, and the time spent on different parts of the service.
- Device information: We collect information about the device you use to access our site, such as device type, operating system, browser type, and IP address.
- Location information: We may infer your general location from your IP address.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and maintain our services, including processing transactions for book sales, managing your account, and enabling forum participation.
- To personalize your experience, such as providing book recommendations or tailored content based on your preferences and activity.
- To communicate with you about your account, updates to our services, or promotional offers, where you have opted in.
- To improve and optimize our site and services, including developing new features and analyzing usage trends.
- To ensure the security and integrity of our platform and prevent fraud or other illegal activities.
- To comply with legal obligations and enforce our terms and conditions.
Legal Basis for Processing
Our legal basis for collecting and using your personal information depends on the specific context in which we collect it. We will normally collect personal information from you only:
- Where we have your consent to do so.
- Where we need the personal information to perform a contract with you (e.g., to process an order or provide a requested service).
- Where the processing is in our legitimate interests and not overridden by your data protection rights (e.g., for improving our services, security, or marketing, where permitted).
- Where we have a legal obligation to collect personal information from you.
Data Sharing and Disclosure
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
- Service providers: We may share information with trusted third-party service providers who perform functions on our behalf, such as payment processing, shipping, data hosting, and analytics. These providers are contractually bound to protect your information and use it only for the purposes for which it was provided.
- With your consent: We may share your information with other parties when we have your explicit consent to do so.
- Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- To protect our rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer have a legitimate business need to process your personal information, we will delete or anonymize it.
Your Data Protection Rights
Under certain data protection laws, including GDPR, you have rights regarding your personal information:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. You can control the use of cookies through your browser settings.
Third-Party Links
Our site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any changes on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Plataforma Livro Certo
2508 Rua Augusta
São Paulo, São Paulo, 01305-000
Brazil